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Dragonslots Casino Terms & Conditions
1. General terms and account requirements
These Terms & Conditions apply to your access to and use of the Dragonslots Casino website, games and related services. They form an agreement between you and the operator of the website. If you do not agree with any part of these terms, you must not use the website or its services.
The website is intended for people who are legally permitted to participate in online gambling in their place of residence. You are responsible for checking the laws that apply to you before using the website. Players in Australia must meet all applicable age, identity, location and other legal requirements. Gambling where it is prohibited is not permitted.
You must be at least the legal gambling age applicable to you. Dragonslots Casino may request proof of age, identity, address, payment ownership or location at any time. You must provide information that is complete, accurate and current. If information is false, misleading, outdated or incomplete, access to your account may be restricted, suspended or ended.
These terms may be changed from time to time to reflect updates to the website, services, technology or legal requirements. The latest version published on the website will apply when you use the services. Important changes may be highlighted where appropriate, but you should review this page regularly.
Account ownership and security
You may create and use only one personal account unless Dragonslots Casino has expressly approved otherwise. Your account must be registered in your own name and used only by you. You must keep your username, password and other login details confidential and take reasonable steps to prevent unauthorised access.
You must notify Dragonslots Casino through the available support options if you believe that your account has been accessed without permission or if your personal details change. You are responsible for activity carried out through your account until the operator has been notified and has had a reasonable opportunity to act. Accounts must not be sold, transferred, shared or used on behalf of another person.
2. Games, deposits and withdrawals
Games available through Dragonslots Casino are provided for entertainment and gambling purposes. Game rules, paytables, minimum and maximum stakes, wagering mechanics and other information may be shown within the relevant game. You should read the applicable rules before playing. Game outcomes are determined by the relevant game systems and, where applicable, random outcomes.
You should only deposit money that you can afford to lose. Available payment methods, processing requirements and transaction conditions may vary. You must use a payment method held in your own name or one that you are authorised to use. Third-party payments may be declined, reversed or subject to additional verification.
You are responsible for checking that payment details and withdrawal instructions are correct. Dragonslots Casino is not responsible for delays or losses caused by incorrect information supplied by you, a bank, payment provider, telecommunications provider or another third party. Currency conversion charges, provider fees or other external costs may apply.
Before a withdrawal can be processed, Dragonslots Casino may need to complete identity, age, payment, anti-fraud or other compliance checks. You may be asked to provide supporting documents. A withdrawal request may remain pending while these checks are completed. Additional review may apply where funds have been deposited but not used for genuine play, or where activity appears irregular or inconsistent with the purpose of the service.
The operator may correct obvious errors in game displays, account balances, transaction records or published information. If a technical or administrative error causes funds to be credited to your account incorrectly, those funds may be removed and any affected transaction may be cancelled or corrected.
Promotions and bonuses
Any promotion, bonus, reward or promotional campaign may have separate terms. These may include eligibility requirements, activation steps, expiry dates, wagering conditions, game restrictions, maximum values, withdrawal conditions and limits on use. You should read the applicable promotion terms before participating.
Unless the relevant promotion terms state otherwise, a promotion may be changed, withdrawn or cancelled where required by law, where an error has occurred or where it is being misused. Dragonslots Casino may refuse or remove a promotional benefit if it reasonably believes that the benefit has been obtained or used dishonestly, abusively or contrary to the applicable terms.
3. Responsible gambling and prohibited conduct
Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and do not gamble with money needed for rent, bills, food or other everyday expenses. Avoid playing when upset, tired, under the influence of alcohol or other substances, or when gambling is affecting your relationships, work, study or finances.
If you are concerned about your gambling, use the responsible gambling tools and support options made available through the website or seek independent help. You may request a break, account restriction or self-exclusion where those options are available. A self-exclusion or account closure request should be treated seriously. You must not attempt to open another account or use another person’s account during the relevant period.
Dragonslots Casino may apply deposit limits, play limits, time-outs, account reviews or other measures to support safer gambling and meet legal or operational obligations. These measures may be applied at your request or by the operator. Some restrictions may not be reversible immediately, and removing a restriction may require additional checks.
Prohibited activity
- Using the website if you are under the legal gambling age or located in a place where the service is not permitted.
- Providing false, incomplete or misleading registration, identity, payment or location information.
- Using an account belonging to another person, allowing another person to use your account, or creating multiple accounts without approval.
- Attempting to manipulate a game, transaction, promotion, account system or security feature.
- Using software, devices, scripts, bots or other tools intended to obtain an unfair advantage or interfere with the website.
- Using the website for fraud, money laundering, unlawful activity or any purpose inconsistent with these terms.
- Harassing staff, other users or service providers, or sending abusive, threatening or deliberately misleading communications.
If Dragonslots Casino suspects a breach of these terms, fraud, unlawful activity, payment misuse, technical abuse or a risk to player safety, it may suspend, restrict, investigate or close an account. Where permitted by law, related transactions or promotional benefits may also be reviewed or cancelled. Any action will be handled in accordance with applicable legal and compliance requirements.
4. Privacy, website use and complaints
Personal information is handled in accordance with the applicable privacy notice and laws. Information may be collected and used to provide services, verify identity and age, process payments, maintain security, prevent fraud, meet legal obligations, improve the website and communicate with you about your account. You should read the privacy information available on the website before using the services.
You must use the website lawfully and responsibly. Website content is provided for general information and may change without notice. Dragonslots Casino does not guarantee that the website, games or services will always be available, uninterrupted, error-free or compatible with every device. Maintenance, outages, telecommunications issues, software faults and events outside reasonable control may affect access.
You are responsible for your device, internet connection, software, security settings and any charges imposed by your internet or mobile provider. You must not introduce malicious code, attempt unauthorised access, copy protected content, interfere with website operation or use automated systems without permission.
To the extent allowed by law, Dragonslots Casino is not responsible for indirect or consequential loss, loss caused by your breach of these terms, or problems arising from third-party services. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian law.
Complaints and support
If you have a question or complaint, please use the support or contact options published on the website. Provide enough information for the matter to be reviewed, including relevant account or transaction details where appropriate. Do not send passwords or unnecessary sensitive information.
These terms are intended to operate consistently with applicable Australian laws and other mandatory laws that apply to the service and the player. If any provision is found to be invalid or unenforceable, it will be read down or removed to the minimum extent necessary, and the remaining provisions will continue to apply. A failure to enforce a provision immediately does not mean that provision has been waived.
By continuing to use Dragonslots Casino after these terms are updated, you accept the revised terms. If you do not accept a change, you should stop using the website and use the available support channels regarding any outstanding account matter.