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Privacy Policy
Information we may collect
The information collected depends on how you interact with Dragonslots Casino and the services you use. Some information is provided by you directly, while other information may be collected automatically when you visit or use the website. We try to collect information that is relevant to the purposes described in this Privacy Policy.
Account and contact details
When you register, update an account or contact us, we may handle details such as your name, date of birth, address, email address, username, account preferences and other information you choose to provide. We may also keep records of communications with support, including questions, complaints, requests and information needed to help resolve an issue.
Identity and verification information
To help confirm identity, age, eligibility and account ownership, we may request verification information or documents. These may include identity documents, address information, images, or other details needed for verification. We may review this information ourselves or use suitable service providers to assist with identity, security and fraud-prevention checks.
Payment and transaction records
We may handle information about deposits, withdrawals, payments, refunds, account balances, gaming activity and related transactions. Payment details may be processed by payment providers, and we may receive information needed to confirm or reconcile a transaction. We do not need to collect or retain every piece of information held by a payment provider.
Technical, device and cookie data
When you use the website, we may collect technical information such as an IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, access times, referring website and information about how the website is used. We may also handle cookie identifiers and similar technologies. This information can help us keep the website working, understand usage, protect accounts and improve services.
How and why we use information
We use personal information for purposes connected with operating Dragonslots Casino, providing services, meeting our responsibilities and protecting players and the website. The purposes may include the following:
- Creating, maintaining and administering player accounts.
- Processing account requests, deposits, withdrawals and other transactions.
- Confirming identity, age, eligibility and account ownership.
- Carrying out security, anti-fraud, anti-money-laundering and risk checks.
- Detecting, preventing and investigating suspicious, unlawful or unauthorised activity.
- Providing customer support and responding to questions, complaints and privacy requests.
- Operating, maintaining, testing and improving the website, systems and services.
- Keeping records required for compliance, accounting, security and other legal or business purposes.
- Managing responsible gambling, account protection and safer-play processes where relevant.
- Sending service messages, account notices, security alerts and other necessary communications.
- Sending marketing communications where permitted and where you have provided consent or another lawful basis applies.
- Understanding general trends, website performance and player interactions through aggregated or suitably protected information.
Where appropriate, we may use information because it is needed to provide a service you have requested, to comply with an applicable obligation, to protect the website and its users, or for legitimate operational purposes. Where marketing consent is required, you may withdraw that consent at any time. Withdrawing marketing consent will not necessarily stop important service, security or account communications.
Sharing information
We may share relevant information with carefully selected service providers that help operate the website and provide services. These providers may support payment processing, identity verification, hosting, technology, customer support, security, fraud prevention, communications, analytics and professional services. They should only use information for authorised purposes and in accordance with suitable confidentiality and security requirements.
Information may also be disclosed where reasonably necessary to comply with legal or regulatory requirements, respond to lawful requests, enforce website terms, protect rights or safety, investigate suspected misconduct, or support a business transfer or restructuring. We do not intend to disclose more information than is reasonably needed for the relevant purpose.
Cookies, security and retention
Cookies
Cookies are small files or similar technologies placed on your device when you visit a website. Dragonslots Casino may use essential cookies to support login sessions, security, navigation and core functions. Other cookies may help us remember preferences, understand website performance, measure activity or improve content and services.
You can manage or restrict cookies through your browser settings. Depending on your browser and the choices you make, disabling cookies may affect login, preferences or some website features. Browser settings can also allow you to delete existing cookies. Information collected through cookies may be combined with other technical information where needed for the purposes described in this Privacy Policy.
Security
We use reasonable technical, administrative and organisational measures designed to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. Measures may include access controls, secure transmission methods, monitoring, authentication processes, staff guidance and supplier requirements. No website, device or online transmission can be guaranteed to be completely secure, so you should also protect your login details and contact us promptly if you believe your account has been accessed without permission.
Storage and retention
Personal information may be stored by us or by service providers in electronic or other records. Where service providers handle information for us, we expect them to apply appropriate safeguards and use the information only for authorised purposes. Information may be handled or stored in locations outside the place where you live, subject to applicable requirements and reasonable safeguards.
We retain information only for as long as it is reasonably needed for the purposes described in this Privacy Policy, unless a longer period is required or permitted. Some account, identity, transaction, security and communication records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.
Your privacy rights and requests
Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information where appropriate, and withdrawing consent to marketing communications. Other rights may apply in particular situations.
How to make a request
To exercise your data rights, contact support@dragonslotscasino.online and explain what you are requesting. You may ask to access your data, correct your data, delete your data, or withdraw consent to marketing. Please provide enough information for us to understand and verify your request. We may need to confirm your identity or ask for additional details before responding, especially where the request concerns account security or sensitive information.
- Access: ask for a copy of personal information we hold about you, subject to applicable exceptions.
- Correction: tell us which information is inaccurate, incomplete or out of date and provide the corrected details where possible.
- Deletion: ask us to remove personal information where there is no continuing reason or requirement to retain it.
- Marketing consent: withdraw permission for promotional communications. You may also use an unsubscribe option included in a marketing message where available.
A deletion request may not apply to information that we must retain for legal, security, fraud-prevention, dispute-resolution, accounting or other legitimate purposes. In those circumstances, we will retain only what is needed and handle it in accordance with this Privacy Policy. Stopping marketing does not delete your account or transaction records, and it does not affect the lawfulness of marketing sent before consent was withdrawn.
Updates and questions
We may update this Privacy Policy from time to time to reflect changes to the website, services, technology, legal requirements or our information practices. The updated version will be made available on the website, with the updated date shown where appropriate. You should review this page periodically. If you have a privacy question, concern or request, contact support@dragonslotscasino.online.